Cancellation and Refund Policy

PerformOS has no subscription. You buy credits once, they do not expire, and nothing recurs. There is no renewal to cancel and no card left on file to remove.

Within 14 days of purchase, we will refund any credits from that purchase you have not spent. No reason required.

Refunds go back to the original payment method. Your bank typically takes 5–7 working days after we process it.

Spent credits are not refundable. Generating a plan costs us real money at the moment you request it — that cost is incurred and cannot be recovered, which is the entire reason the price is per generation rather than a monthly fee.

If a generation fails, you are not charged. Credits are reserved before generation and only committed once a plan passes our safety checks. If anything goes wrong, they are returned automatically — you do not need to ask.

Email us. If a plan was unusable because of a fault on our side — it ignored an injury you recorded, or prescribed equipment you told us you do not have — we will refund those credits regardless of the window.

That is not a grudging exception. A plan that ignores your injuries is a bug, and you should not pay for a bug.

• Email support@perform-os.me from the address on your account.
• Tell us which purchase, and whether it is unused credits or a specific problem.
• We respond within two working days and process approved refunds immediately.

Please contact us before raising a chargeback with your bank — it is faster for both of us. Where a chargeback is raised on credits already spent, the balance may go negative and paid features pause until it is settled.