Shipping and Delivery Policy

Purchases on PerformOS are credits — the unit used to generate training plans, nutrition plans and coach chat inside the app. There is no physical product, and nothing is posted or couriered.

Credits are added to your account immediately on confirmation of payment, typically within a few seconds. They appear in your balance and are usable at once.

Confirmation comes from our payment provider directly to our servers, so delivery does not depend on you staying on the page or returning to the app.

Payment confirmations occasionally arrive late. If your balance has not updated within 30 minutes:

• Refresh the app — the balance is read fresh on each load.
• If it still has not updated, email support@perform-os.me with the payment reference from your bank or UPI app.
• We reconcile payments against our records daily, so a missed credit is found and corrected even if you do not report it.

You will never be charged without receiving credits. Every payment is matched to a credit grant, and any mismatch is corrected in your favour.

There are none. Nothing is shipped, so nothing is charged for shipping.

PerformOS is available anywhere with an internet connection. Payments are currently accepted in Indian Rupees.